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Siaveil - Guide to Female Pleasure: FAQ
Frequently Asked Questions
Welcome to ［Siaveil］! We are committed to providing you with a safe, private, and informative space to explore your own pleasure and health. Below are answers to some questions you may have:
I. Shopping & Orders
Q: How to place an order?
A: Browse our selected products and add your favorite items to the shopping cart. During checkout, please fill in accurate delivery information and select a payment method that is convenient for you. After confirming that the order information is correct, submit the order. You will receive an order confirmation email.
Q: Can I modify or cancel my order after placing it?
A: Once an order is submitted, the system will process it immediately. Please carefully check the information before submitting the order.
If you need to modify or cancel the order, please contact our customer service (hzsyhsm@gmail.com) immediately. We will do our best to assist you (success depends on the order processing progress).
Q: How long does it take for an order to be shipped?
A: We usually ship orders within 1-3 business days after the order is confirmed and payment is successful (excluding weekends and holidays). You will receive a shipping notification email containing logistics tracking information. The actual delivery time depends on the shipping method you choose and the destination.
Q: How is the shipping fee calculated?
A: Shipping fee is a flat rate of $7 USD for all countries we ship to.
II. Privacy & Security
Q: Will my purchase history and personal information be kept confidential? Is it absolutely private?
A: Absolutely confidential! Privacy protection is our top priority and commitment. For details, please refer to our Privacy Policy.
Q: Will anyone know what I purchased?
A: No one will know the specific products you purchased except for yourself, the essential staff handling the order (bound by a confidentiality agreement), and the logistics carrier (who only sees the neutral shipping label and has no knowledge of the specific contents). All measures we take are designed to maximize your anonymity and privacy.
III. Materials & Products
Q: Are your products safe? What materials do they use?
A: Safety is our bottom line!
Materials: We strictly select products and prioritize brands that use high-quality, body-safe materials, such as: Platinum Silicone, Medical-Grade Silicone, ABS plastic, glass (borosilicate), and stainless steel (medical-grade). These materials are non-porous, non-migratory, easy to clean, and hypoallergenic.
Avoiding harmful materials: We explicitly refuse and avoid selling products containing potential harmful substances such as Phthalates, BPA, and Latex (unless clearly labeled as safe and with user awareness).
Certifications & compliance: We require suppliers to provide relevant safety certifications (such as CE, ROHS, FDA certifications, etc., depending on the product category) and ensure that products comply with the safety regulations of the sales location.
Q: How to clean and maintain my product?
A: Proper cleaning is crucial! Please clean the product before and after each use:
General steps: Wash with warm water and mild, unscented soap (or a dedicated toy cleaner). Rinse thoroughly to ensure no soap residue remains. Dry with a clean, lint-free cloth or air-dry naturally.
Disinfection (optional/recommended regularly): For heat-resistant materials like silicone, glass, and stainless steel, you can boil them in water for 5-10 minutes (follow the product instructions) or wipe with 70% isopropyl alcohol. Some products can be disinfected with a UV sterilization box.
Storage: After being completely dried, store the product in a cool, dry place. It is recommended to store it separately in a storage bag or original box to avoid damage caused by contact between materials.
Important: Be sure to carefully read the specific cleaning instructions for the product you purchased! Different materials may have special requirements (e.g., some materials are not compatible with silicone-based lubricants, and some cannot be boiled).
Q: Do the products require lubricant? How to choose one?
A: Using water-based lubricant can significantly improve comfort and pleasure, and reduce discomfort or damage caused by friction. Choosing the right one is crucial:
Silicone toys: Must use water-based lubricant. Silicone-based lubricant will damage the silicone material!
Other materials (TPE, rubber, etc.): Water-based or silicone-based lubricants are usually acceptable (but please check the specific product instructions). Silicone-based lubricants are more long-lasting but may be greasy and not easy to clean.
Latex condoms: Only water-based or silicone-based lubricants can be used. Oil-based lubricants (such as petroleum jelly, baby oil, massage oil) will dissolve latex and cause the condom to break and fail!
Polyurethane/polyisoprene condoms: Generally compatible with all types of lubricants, but it is recommended to check the instructions.
Our recommendation: Choose high-quality lubricants that are unscented, colorless, and hypoallergenic.
Our website also offers a variety of safe and reliable lubricants for you to choose from.
IV. Health & Usage
Q: Will using these products affect my health?
A: Choosing and using high-quality, body-safe adult products correctly is part of sexual health. It can bring pleasure, relieve stress, help explore your body, and even assist in addressing certain sexual dysfunctions (such as low libido, difficulty reaching orgasm). It will not cause physical dependence or impair normal sexual function. Like any physical contact, paying attention to cleanliness and hygiene is key.
Q: How do I choose a product that suits me?
A: Consider the following factors:
Experience goal: Do you want external stimulation (clitoral)? Internal stimulation (G-spot, A-spot, cervix)? Dual stimulation? Vibration? Suction? Massage and relaxation?
Sensitivity: Do you prefer gentle or intense stimulation? Beginners are advised to start with soft, small-sized products.
Size & shape: Whether the size (length, diameter) and curvature of internal toys meet your needs.
Functions: Vibration modes, intensity range, water resistance, charging method (USB? Battery?), and noise level.
Material preference: Do you have requirements for softness or thermal conductivity?
Our efforts: We provide detailed product descriptions, size charts, material explanations, and usage suggestions. You can also check real user reviews. If you have any questions, feel free to consult customer service via email (we accept inquiries in text description to protect your privacy).
Q: Can I use the products with a partner?
A: Absolutely! Many products are designed specifically for couples to enhance intimacy and interaction. Ensure open communication and respect each other’s wishes. Pay attention to cleanliness and hygiene: if the product is used by multiple people or on different body parts, it is strongly recommended to cover the toy with a condom or thoroughly clean and disinfect it between uses.
Q: What should I do if I feel discomfort after using the toy?
A: Stop using it immediately. Mild discomfort (e.g., from excessive friction) usually eases after rest. If you experience pain, redness, itching, a burning sensation, or abnormal discharge, stop using the product and consult a doctor or gynecologist. This may be caused by an allergy to a certain material, incompatibility with the lubricant, improper cleaning, or excessive force.
Please inform the doctor of the type of product and lubricant you used.
V. Others
Q: Do you have physical stores?
A: Currently, ［Siaveil］ mainly conducts online sales through its official website ［Siaveil.com］. This allows us to focus more on providing you with a wider range of product selections, more competitive prices, and most importantly—unparalleled privacy protection.
Q: What is your view on female pleasure and sexual health?
A: At ［Your Brand Name］, we firmly believe:
Female pleasure is legitimate and important. Exploring and enjoying the pleasure brought by one’s own body is an inalienable human right.
Sexual health is an indispensable part of overall health. It relates to physical comfort, emotional connection, and self-awareness.
Knowledge is power. We are committed to providing accurate, scientific, and destigmatized information to help women make informed choices.
Privacy and respect are core values. We have built this platform to enable women to explore their needs in a safe and non-judgmental environment.
We hope to empower women to embrace their own journey of pleasure and health by providing high-quality, safe products and responsible information.